Privacy Policy

Last Updated: January 1, 2024

1. Information We Collect

Personal Information

We may collect the following personal information:

• Name, address, phone number, and email address
• Vehicle information (make, model, year, VIN, license plate)
• Service history and maintenance records
• Payment information (processed securely through third-party providers)
• Emergency contact information

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device and operating system information

2. How We Use Your Information

We use your information for the following purposes:

• Providing automotive repair and maintenance services
• Scheduling appointments and sending service reminders
• Processing payments and maintaining service records
• Communicating about your vehicle's service needs
• Improving our services and customer experience
• Complying with legal and regulatory requirements
• Sending promotional offers (with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in providing our services (payment processors, appointment scheduling systems)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• Emergency Situations: To protect the safety and security of our customers and employees

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission using SSL encryption
• Restricted access to personal information on a need-to-know basis
• Regular security audits and updates
• Secure storage of physical and digital records
• Employee training on privacy and security practices

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request transfer of your information to another service provider

7. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain service history for warranty purposes

11. International Data Transfers

Your information is primarily stored and processed in the United States. If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: